sedanghoki Privacy Policy

When you use sedanghoki, data flows through several channels—your account registration, payment transactions via DANA or e-wallet, betting activity on Liga 1 fixtures, and your device's network settings. This page sets out what we collect, how we process it, and what rights you have. Our approach is to collect only what we need, protect it to current standards, and be transparent about how third parties access it.

We operate sedanghoki across multiple jurisdictions, which means your data may be stored on servers outside your country. Our privacy obligations remain constant regardless of where that storage takes place. We comply with applicable data-protection law in the jurisdictions where we operate and where you are located.

What we collect when you use sedanghoki

We collect your identity data during account registration—name, date of birth, national ID number, email, and phone number. We verify this information through our Know Your Customer (KYC) process, which may involve document submission (national ID, proof of address, bank statement). We store these documents for the duration of your account and for a set retention period thereafter, as required by anti-money-laundering regulations.

We collect payment data when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, or local payment, we receive transaction confirmations and amounts from those payment gateways. If you transfer funds via online payment, e-wallet, mobile banking, or local payment, we record your bank account number and statement details only to the extent needed to process and reconcile the transfer. We do not store full bank-account numbers in plain text; encryption masks sensitive digits.

We collect behaviour data as you use sedanghoki—what games you play, which live-dealer tables you join, which sports markets you view, how long you spend in each session, and your betting patterns. This data helps us personalise your experience and detect suspicious activity. We also collect your device information: device type, operating system, browser, IP address, and approximate location derived from IP geolocation (city level, not street address).

How we use your data on sedanghoki

We use your identity and payment data to process deposits and withdrawals, verify your account, and comply with regulatory obligations. If you contact our support team—for account recovery, withdrawal delays, or game-outcome disputes—we log that contact, your issue, and our response. We retain these logs to handle escalations and improve our response times. Our standard support response window is 24 hours for account-related queries.

We use behaviour and device data to prevent fraud, detect account takeover, and enforce our terms. If our system flags unusual patterns—rapid withdrawals, betting far above your normal stakes, login attempts from new IP addresses—we may pause your account temporarily pending verification. We use aggregated, anonymised behaviour data to understand platform trends (e.g., peak hours for live-dealer tables in Surabaya or Jakarta, popular esports markets) and improve game performance.

Third parties we share data with on sedanghoki

We share payment data with payment gateways (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners). We share identity data with our KYC vendor to verify documents and cross-reference fraud databases. We share aggregated, non-identifiable data with game providers (for live-dealer studios, slots, esports markets) to improve game performance and detect collusion or bot activity.

We may disclose your data to law enforcement, regulators, or courts if legally required. We do not sell your personal data to third parties. We do not use your data for marketing purposes beyond your account on sedanghoki—we do not rent your email to external marketers or append your data to third-party lists.

Cookies and tracking on sedanghoki

We use cookies to maintain your session, remember your language preference, and track which pages you visit. Essential cookies keep you logged in; analytical cookies help us understand where traffic comes from and which features are used most. You can control or clear cookies in your browser settings. If you disable cookies, some features of sedanghoki may not work.

Your rights and data retention on sedanghoki

You have the right to access, correct, or delete your personal data, subject to legal holds. If you request account closure, we retain your identity and payment records for five years to comply with anti-money-laundering rules and tax obligations. After that retention period, we delete or anonymise your data unless law requires further storage.

If you believe your data has been misused, contact our data-protection team. We investigate data-breach reports within five business days and notify you if your information is compromised. We maintain multilingual support for privacy inquiries—contact us via your account's help centre or by email at the address listed below.

We update this policy from time to time. Material changes are communicated via email at least 30 days in advance. Continued use of sedanghoki after the notice period confirms your acceptance of the revised policy. For questions about how we handle your data or to exercise your rights, reach out to our team. We aim to resolve privacy requests within 30 days.