sedanghokiLegal Notice

We operate sedanghoki as a platform offering live-dealer tables, sportsbook markets, and slot games. Our service is available only in jurisdictions where local law permits online wagering. This page sets out our legal obligations, your rights as a user, and the terms under which we provide access to our platform.

Users are responsible for verifying that their access to and use of sedanghoki comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. When you create an account on sedanghoki, you confirm that you meet our eligibility requirements and that you are subject to no local legal restriction on your participation.

Our commitment to transparency extends to how we handle your account, your data, and your withdrawal requests. This notice explains our legal position and the channels through which you can raise queries or complaints.

Service Availability and Jurisdiction

We operate sedanghoki across multiple regions. Availability depends on applicable local law. In some jurisdictions—such as Indonesia, Malaysia, the Philippines, and Thailand—online wagering is subject to specific regulatory conditions or restrictions. We monitor these conditions and adjust our service access accordingly.

If you are located in a jurisdiction where our service is prohibited or restricted, you will not be able to create an account or fund your sedanghoki wallet. Our technical systems enforce these restrictions at the point of registration and payment. If you believe you have accessed sedanghoki in error, or if you are unsure whether our service is available in your territory, contact our support team via email or live chat.

When you register on sedanghoki, you declare under penalty of perjury that:

  • You are of legal age to participate in online wagering in your jurisdiction.
  • You are not a resident of a jurisdiction where our service is restricted or prohibited.
  • You have not been excluded from our platform or any other licensed operator.
  • You are providing accurate personal information and will keep your account details current.

Breaching any of these declarations may result in account suspension, forfeiture of funds, or referral to appropriate authorities. We retain the right to refuse service or close your account if we establish that you do not meet our eligibility criteria.

Your Data and Privacy on sedanghoki

When you use sedanghoki, data flows through several channels—your account registration, payment transactions via DANA, e-wallet, mobile banking, local payment, or other local methods, betting activity on Liga 1 fixtures or live-dealer tables, and your device's network settings. Our privacy policy sets out what we collect, how we store it, and who may access it.

We operate sedanghoki across multiple jurisdictions, which means your data may be stored on servers outside your country. Our privacy obligations remain constant regardless of where that storage takes place. We comply with applicable data-protection law in each region where we operate.

We collect your identity data during account registration—name, date of birth, national ID number, email, and phone number. We verify this information through our Know Your Customer (KYC) process, which may involve document submission (national ID card, passport, or driving licence). This verification is mandatory before you can withdraw funds and is required by law in most jurisdictions where sedanghoki operates.

If you have concerns about how we handle your data, or if you wish to request access, correction, or deletion of your personal information, email our data-protection officer via the contact details on this page.

Account Management and Withdrawal

We handle account recovery, password resets, and KYC document appeals through our support team. Response windows vary depending on the nature of your request: standard account queries are acknowledged within one business day; KYC document resubmissions are reviewed within three to five business days; withdrawal disputes are investigated and resolved within seven business days, subject to verification windows.

Your funds on sedanghoki are held in trust and are not used for our operational expenses. In the unlikely event of our insolvency, your account balance is protected under applicable gambling regulation in your jurisdiction. We maintain segregated player accounts with our banking partners—DANA, e-wallet, mobile banking, local payment, online payment, and major Indonesian banks (e-wallet, mobile banking, local payment, online payment)—to ensure this protection.

If you experience a delay in withdrawing funds, or if a transaction fails, do not re-submit the request immediately. Instead, check your account statement on sedanghoki and contact our support team. Common causes of withdrawal delays include pending KYC verification, account-security holds during high-activity periods, or a temporary issue with your chosen payment method. We will investigate and resolve the issue at no charge to you.

Contact sedanghoki

If you have a legal inquiry, a data-protection request, or wish to report a violation of this notice, reach out to us:

  • Email: [email protected] (response within five business days)
  • Support chat: Available via your sedanghoki account dashboard, 09:00–23:00 local time (Jakarta / Jakarta timezone)
  • FAQ: Visit our frequently asked questions page for common account, payment, and game queries.

This legal notice was last updated in accordance with applicable gambling and data-protection law. We reserve the right to update this page at any time. Continued use of sedanghoki following any update constitutes your acceptance of the revised terms.

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